If you can not download the plugins please ask to your hosting provider to make a check.
Some common problems
- ERROR 403 – FORBIDDEN : Your server provider does not give you permission to download external files from your server. Please ask to your server provider to give you more permits.
- MEMORY LIMIT ISSUE : The failure notice is usually caused by the PHP memory limit and the quick fix to this problem is increasing memory limit PHP can use.
- USER ROLE RESTRICTIONS : Only an administrator level user has the access to add or remove plugins, please check your user role.
- MULTI SITE NETWORK : Another possible reason as to why you can’t see plugins menu in WordPress could be that your site is part of a WordPress Multi Site Network and network admin has disabled the plugins menu item on network sites.
Note: Remember that for any problem related to import and export content you need to contact your hosting provider because the theme does not limit any kind of import or export procedure.